Q. Are these units really brand new?
A. Yes, these units will be delivered brand
new and in the box.

Q. Are these units re-conditioned or cheap
knock-offs?
A. ABSOLUTELY NOT!!!  These units are
authentic LG Brand units and are not
reconditioned or defective.

Q. Do the units come with a warranty?
A. Yes, the include  the full manufacturer’s 5
year/1 year warranty.

Q. Why are you able to sell PTACS for up to
65% BELOW RETAIL?
A. We buy PTACS in HUGE bulk quantities. We
are able to purchase them at discounted prices
because they are usually a previous year’s
model that the manufacturer wants to move to
make room for newer models.

Q. Do you sell PTAC accessories?
A. Yes, You can buy sleeves, grills, thermostats
and any other needed accessories.
NOTE:  The units come with front cover panel,
and cord
Q.  From the time you receive payment, how soon
will I receive my units?
A.  From the time clear payment is received, units
usually ship within 4-6 days.  

Q.  If I need PTAC units IMMEDIATELY, can I get
Expedited shipping?
A.  We will provide with exact rates to expedite
your order.  You can have units expedited for
overnight, 2 day, or 3 day delivery.

Q.  What areas are included in FREE SHIPPING?
A.  Lower 48 states. We cannot provide free
shipping to Canada or outside the US.

Q.  What if I want to purchase less than the
minimum quantities shown?
A.  Closeout PTACS are designed to provide bulk
PTAC units at great prices.  If you need fewer units
than the listed minimum, a 15% markup plus
shipping charges will be applicable.

Q.  Are returns or refunds accepted?
A.  These units are close-outs and are sold as ALL
SALES FINAL!!!  However, you will receive a brand
new unit and if a FULL manufacturer’s warranty.

Q.  What payment methods are accepted?
A. Bank Wires, Paypal, & Credit Card payments are
accepted.  Paypal require a 3% increase in price to
offset Paypal fees.  Credit card payments are
subject to a 3% increase depending on card
company.  Some credit cards ARE NOT charged
fees.  
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